QuickServer Support Overview

Overview

This page covers the most common support tasks for QuickServer gateways. Select the topic that matches your situation.

Support Topics

• Accessing the Gateway Web Interface
• How to Check the Firmware Version
• How to Upload a Configuration File
• How to Upload Firmware
• How to Discover a Gateway on Your Network
• How to Change the IP Address
• How to Generate a Diagnostic File
• RUInet – Legacy Diagnostic Utility

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Accessing the Gateway Web Interface

All QuickServer gateways are configured and monitored through a built-in web interface. No additional software is required.

Prerequisites: Your computer must be on the same subnet as the gateway.

1. Open a web browser.
2. Navigate to the gateway’s IP address. The default is 192.168.2.101.
3. Accept the HTTP prompt if displayed (HTTPS can be configured later).
4. Enter the username: admin (lowercase, no quotes).
5. Enter the password — printed on the label on the back of the device.

Password label tips:

• Lowercase l looks like a line: l
• Uppercase I looks like a Roman numeral: I
• The digit 1 looks like: 1
• You can also scan the QR code on the device label.

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How to Check the Firmware Version

1. Log in to the web interface (see steps above).
2. Navigate to About → Firmware.

The currently installed firmware version is displayed on this page.

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Not Finding What You Need?

If none of the topics above match your issue, contact Chipkin support with your gateway model number, firmware version, and a brief description of the problem.