Summary
This procedure resets a QuickServer gateway to its factory-released state by using the physical recovery button sequence at boot.
Source document: QuickServer ENOTE (PDF)
Prereqs
- Physical access to the gateway.
- Access to power-cycle the gateway.
- Ability to identify the recovery button (
BTN) and Error LED (ERR) on the unit.
Steps
- Power down the gateway.
- Press and hold the Recovery button (
BTN). - While holding the button, apply power to the gateway.
- Keep holding until the Error LED (
ERR) lights (about 20-30 seconds). - Release the Recovery button.
- Wait until the SS LED starts flashing (about 1-3 minutes).
At this point, recovery is complete.
Validation
After recovery, the unit should be on default firmware/configuration and reachable on its default IP for the platform:
- ProtoAir / ProtoNode:
192.168.1.24 - QuickServer:
192.168.2.101 - Other QuickServer units (or older firmware):
192.168.2.100
Troubleshooting
- If the Error LED does not light, retry the sequence and keep the button held through full power-up.
- If recovery does not complete, allow a full 3 minutes before retrying.
- If expected IP does not respond, verify subnet settings on your laptop and test all documented defaults above.
- If behavior differs from expected, recheck against the source PDF and unit labeling.