Toolbox - Knowledge Base

FieldServer Toolbox browser-based utility overview covering device discovery, configuration, diagnostics, and connectivity.

Categories:

What Toolbox Is

FieldServer Toolbox is a browser-based utility for discovering, configuring, and diagnosing FieldServer and QuickServer gateways on the local network. It runs as a standalone application and communicates with gateways over the local Ethernet segment.

Key Functions

FunctionDescription
Device discoveryFinds gateways on the local subnet via broadcast
Configuration uploadPush configuration files to the gateway
Firmware updateUpload new firmware to the gateway
DiagnosticsGenerate and download diagnostic reports
IP configurationView and change the gateway’s IP settings

Connectivity Requirements

Toolbox requires direct Layer 2 network access to the gateway. Common connectivity issues:

  • Wrong network adapter selected — laptop has multiple adapters (Wi-Fi, Ethernet, VPN)
  • Different subnet — Toolbox and gateway are on different IP subnets
  • Firewall blocking — corporate firewall blocks Toolbox broadcast or communication ports
  • VPN active — VPN routing overrides local network access

[!TIP] If Toolbox can’t find the gateway, start by selecting the correct network adapter manually. See FieldServer Toolbox Connectivity Troubleshooting for a step-by-step diagnostic guide.

Need more help?

If this page does not resolve the issue, contact Chipkin support with the product model, protocol details, and any diagnostics you have already captured.

Open Chipkin Support